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Before You Contact Us
 
Answers to Frequently Asked Questions
 
I recently renewed my membership, why does the "membership expired" screen pop up when I try to log in?
If you had a membership to ISR in the past and that membership expired, chances are you're trying to log in with the data from the expired membership which used a slightly different user name and/or password than your newest membership. If you submitted a new membership form when you rejoined the site, this may be your situation. If you can't remember your new log in, please use the lost password feature on the log in page to retrieve your most current information. If you continue to have problems by all means do contact us for help.
a
I was taken to the membership expired" screen because I used my expired membership log in. Now, when I try to log in with my new membership data the "expired" screen keeps popping up. How do I stop this?
You'll need to restart your browser to clear this message. If you continue to get the message you'll need to restart your computer. You may also need to clear temp. files and cookies.
a
How can I change my user name or password?
Please write to us from the email address you used to join the web site. Write to us at internationalschoolsreview@yahoo.com Tell us your old user name and password and specify the changes you would like made. We'll update our records and send confirmation. If you no longer have the email address used to join the site, send the last four digits of the credit card used to join the site along with your request.
 
How can I change my email address?
Please write to us from the email address you used to join the web site. Write to us at internationalschoolsreview@yahoo.com Tell us your new email address. We'll update our records and send confirmation. If you no longer have the email address used to join the site, send the last four digits of the credit card used to join the site along with your request.
a
How do I make changes to a review I submitted?
When you submitted your review you were given the option to enter a "secret" word that could later be used to identify you as the author of a review. You'll need to supply the "secret" word for changes to be made to a review. ISR does not remove reviews from the web site and permits only MINOR changes to be made to a review in accord with our terms of use.
d
To request changes please copy and paste your entire review into a word document. Make MINOR changes in that document and send the entire file back as an attachment. Be sure to include the "secret" word at the top of your document. We will make a complete substitution of your review. Do not send instructions to change sentences or individual words. Send revisions to internationalschoolsreview@yahoo.com
a
I'm an ISR Member, why doesn't my log in work at the forum?
In the welcome letter we sent when you joined the site we explain the forum requires a separate registration procedure. You'll find the "register" link at the forum. We set it up this way because many site members prefer that their members' area user name not be displayed on the forum. Keep in mind that forums display the user name next to postings.
 

 
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